Help center

Help center and frequently asked questions

Eight questions, with the whole answer under each. Then six pages depending on what you run, the first six steps, and an address that answers within one working day even if you have not paid anything yet.

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Frequent questions

The eight questions asked before almost every sign-up

Offline register, selling by the kilo from a bag, discounts, user rights, who owns the data, end of the trial. When the answer is no, we write no.

A question opened up: the whole answer appears under the heading, with no redirect to a form

Yes, and that is a design choice. Sales, payments and receipts run on the device, with no connection. As soon as the network is back, everything goes up to your space, in order, with no duplicates. The cashier has nothing to do and sees only a small amber badge during the outage.

No. COMZA runs on a phone, a tablet or a computer, and the screens are written in counter words: sell, cash in, count, invoice. At sign-up, four questions are enough: your trade, your language, your currency, your time zone.

Yes, and that is exactly what COMZA was built for. You describe the container you buy, a 25 kg bag at $22.00, and COMZA works out the price per kilo. When you serve three kilos, your stockroom shows 24 bags + 22 kg. The same thing works for a carton of six bottles, a twenty-litre can or a pallet.

Always as an amount, never as a percentage: minus $5.00, not minus 10%. A percentage gets argued over and works out badly in your head, while an amount is understood by everyone. Depending on the seller's level, the discount has to be approved by a manager before cashing in, and the approval stays attached to the invoice with the name and the time.

Two on the free plan, five on Essential, ten on Business, twenty-five on Growth, and as many as you need on Enterprise. Each person gets one of the five access levels: owner, manager, cashier, seller, observer.

Yes, automatically. The seller records the order from the shop floor, the dining room or their phone; it appears at once in the list of orders to cash in on the cashier's screen, with the lines, the total and any discount to be approved.

Yes. Your sales, your customers, your products and your invoices are yours, exportable at any time in open formats. Each organization is kept apart from the others. The product catalog shared between organizations holds descriptions only, never your prices, your stock or your customers.

The 14-day trial opens every feature and every high limit. At the end, you pick a paid plan or you stay on the free plan, which has no time limit. Either way you keep your data and your history.

Where to start

Six ways in, depending on what you run

Nobody reads everything. Take the page for your job: five minutes, with the screens as they are in the software.

Six ways in side by side, from the register to the guides, and only one to push Register Stock Invoices Reports Team Guides
The six first steps: space created, five products, test sale, cashier invited, alert thresholds, first stocktake 1 Space created 2 Five products 3 Test sale 4 Cashier invited 5 Alert thresholds Stocktake stock right
The first steps

Six steps, and you are selling within the hour

The order we advise, once the space is created. Count on a morning, between two customers.

What matters most

Five lines are enough to cash in today: five products, five services, five repair rates. The rest fills in during the sales, since an unknown item is created in two fields in front of the customer.

1
Create your space

Four questions: your trade, your language, your currency, your time zone. Two minutes, and COMZA already knows which screens to show you and when to take stock down.

2
Enter your five best-selling products or services

The name, the container you buy, the unit you sell, the price. For a session or an hour of labour, the name and the rate are enough. If the barcode is already in the shared catalog, the sheet arrives filled in.

3
Make a first sale for pretend

Cash in one of those five lines in cash, send yourself the receipt, cancel. In thirty seconds you have seen the basket, the change given, the stock going down and the day's report moving.

4
Invite your cashier

An email address and an access level. At cashier level, he cashes in and closes the register without seeing your margins or your purchase prices. You change his level whenever you want, with no new invitation.

5
Set the alert thresholds

Say from what quantity you want to be warned: 2 cans of paint, 10 spare parts, 4 membership cards. Below the threshold, the product turns coral on the cashier's screen and joins the list to reorder.

6
Do your first stocktake

At the end of the first week, count the stockroom and type in the figures. COMZA writes the gap and keeps it. Stock becomes right that day, not before.

Write to us

One address, three ways to use it

Everything arrives at contact@comza.app. Put your reason in the subject and the message goes to the person who knows the answer. No form, no case number to remember.

Three reasons to write, from a how-to question to a technical problem, all leading to the same email address How-to question subject: Usage Enterprise plan subject: Enterprise Technical problem subject: Incident contact@comza.app 1 working day

A question about using it

Where a setting is changed, how to describe a 45-minute session or an hour of labour, whether COMZA can do a particular move in your trade. Say your trade and what you are after, two lines are enough.

Subject: Usage contact@comza.app

A request for the Enterprise plan

More than 25 people, 40 shops, 80,000 products, taking over your old file, a report built for you. Give your numbers of places, people and products.

Subject: Enterprise contact@comza.app

A technical problem

A frozen screen, a receipt that will not print, an offline sale that has not gone up after an hour of network, a total wrong by $40. Give the time, the device and the invoice number.

Subject: Incident contact@comza.app
One working day, whatever your plan

An organization that has paid nothing yet waits the same working day as the others. Support reads and answers itself in French, English, Spanish and Arabic. In the other eleven languages, write in yours: we translate, which sometimes adds a few hours.

See the 15 languages

Half an hour of trying answers better than this page

Four questions, five catalogue lines, one test sale. 14 days free, and nobody calls you back.

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